J. Zachary Rossiter

 

 

 

9010 Emberglow Ln. Dallas, TX 75243

 

Home: (972) 850-6139 – Zachary.Rossiter@gmail.com

 

Career Overview

 

 

Experienced IT specialist with proven performance driven success and adaptability in supporting multiple industries, interested in corporate IT and telecommunications.

 

Qualifications

 

 

•	Windows and Mac	•	Help Desk Experience
•	Windows 2000/XP/Vista/7	•	Microsoft Exchange Server
•  E-Mail and Printer Support		•	MS Office Suite
•	Network Administration	•	AutoCAD
•	REMEDY Ticketing System	•	QuickBooks
•	Server maintenance	•	2G, 3G, 4G, LTE Experience
•	QXDM Professional	•	NEMO

 

 

 

Work Experience

 

 

 

 

 

Support Manager

February 2013 to Current

SportsPilot, Inc. - Allen, TX

Supervisor: Bradly Darby, (214) 472-3410, May Contact

Salary: $36,000, 40 hours/week

 

• Provide technical support and training to end-users and administrators of amateur sports leagues along with other officials in the use of the proprietary software and services.

• Research technical issues, bugs and other problems and present reports to engineering for fixing. Tests updates to new products and services and reports findings.

• Develop and deploy websites for customers using the DotNetNuke system, and customizing with HTML and CSS for their web presence and presentations.

• Sale potential customers on registration services, background checks, websites or other upgrades in coordination with the vice president of sales through use of the Microsoft CRM system.

 

 

 

Center Consultant

February 2012 to March 2013

FedEx Office – University Park, TX
Supervisor: John Martinez, (214) 443-6172, May Contact

Salary: $10/hour, 40hours/week

 

• Operate equipment to photocopy, bind, laminate or produce orders according to customer requirements.

• Pack and ship customer items using FedEx guidelines, including receiving of items in store.

• Assist with financial reporting including daily sales, close-outs and bank deposits.

• Operates point of sale equipment.

 

Drive Tester

January 2011 to February 2012

Verveba Telecom – Richardson, TX

Supervisor: Michael Quarles, (972) 775-0528, May Contact

Salary: $20/hour, Contract – time varied weekly

 

• Traveled to cell tower sites in Texas and surrounding states to perform re-homes of towers and perform tests using NEMO Handy software on 2G, 3G and 4G/LTE calls, data calls, through-put, SMS, MMS and E911systems and documented findings.

• Used QXDM Professional software and specialized hardware to trace call drops, call power and consistency.

• Consistently met deadlines and requirements for all work orders.

• Trained new drive testers on operations, reporting and other work functions.

 

Network Administrator

May 2008 to October 2010

Marco French Studio – Dallas, TX

Supervisor: Marco French, (214) 521-2745, May Contact

Salary: $16/hour, 40hours/week

 

• Administered in-house phone system, network, Internet, e-mail and web site connectivity.

• Supported computer systems for a small business including set-up and administration of active directory, an exchange server, purchase of new hardware, software, and maintenance of computers and printers.

• Provided support as an office assistant as well by assisting designers in their duties, meeting with contractors and clients for work or delivery of items.

• Acted as accounts receivable/payable, invoiced clients, and processed payroll using QuickBooks Pro.

 

Technical Support Supervisor

March 2005 to May 2008

Stream International Inc. – Carrollton, TX

Company has since moved out of the region

Salary: $12.75/Hour, 40hours/week

 

• Utilizing REMEDY ticketing system answered inbound calls in a timely manner and maintained set goals including average call time, calls per hour, customer satisfaction and revenue per call.

 

Electronics Team Lead

December 2002 to February 2005

Target – Dallas, TX

Supervisor Has Since Retired, (214) 775-0206, May Contact

Salary: $10/hour, 40hours/week

 

• Supervised an average of ten sales floor team members and two electronics team members daily.